Our Parts Promise | Premium Customer Service
- Company Assurance: Danse Equipment Company Inc. guarantees the quality of our parts. Most parts from our warehouse or the manufacturer's warehouse are brand new and undergo a rigorous quality inspection.
- Satisfaction Guarantee: If you’re unhappy with your purchase, contact us immediately. We are committed to resolving any issues with products that don’t meet our high standards.
Non-Returnable Items | Industry Standard
Returns are not accepted for:
- Electrical components
- Carburetors and related parts (e.g., gaskets, seals)
- Engine parts (e.g., gaskets, seals)
- Any installed or partially installed items
- Items not in their original packaging or with altered packaging
- Closeout, sale, or promotional items
- Items ordered in error without verifying fitment
Note: Always verify part fitment with us before purchasing if unsure.
General Returns | Conditions
- Return Authorization: Contact us to obtain a Return Authorization Number (R.A.N.) before returning any parts.
- Shipping: The customer is responsible for shipping the items back, if incorrectly ordered.
- Packaging: Returns must be in new condition and original packaging.
- Restocking Fee: A 25% restocking fee applies to all returns.
- Timing: Items must be returned within 14 days of receipt. No returns accepted after 14 days.
- Special Orders: OEM parts may incur restocking fees up to 30%, depending on the manufacturer.
Part Exchanges | Incorrect or Warranty Returns
- Tracking Required: Provide a tracking number for the return shipment, or
- Immediate Replacement: Order a replacement to expedite the process, with the original part refund issued upon receipt.
Warranty and Core Returns
- Warranty Support: Obtain a warranty/core Return Authorization Number from us.
- Claim Timing: File warranty claims promptly to ensure support from the manufacturer.
- Return Packaging: Use original or equivalent packaging for core returns to avoid warranty forfeiture.
Limited Warranty
- Coverage: Parts are warranted against defects in materials and workmanship for 30 days.
- Exclusions: This warranty does not cover misuse, improper installation, or items altered from their original state.
- Liability: Our liability is limited to part replacement or refund.
Equipment Warranty
- Authorized Dealer: We provide warranty support for brands like Core Bore, Core Cut, and others. Your local dealer may also offer additional support.
Carburetor Policy
- Returns: Installed carburetors cannot be returned.
- Warranty: 30-day warranty covering materials and workmanship. The warranty does not apply if the carburetor is disassembled or shows contamination signs.
- Warranty Process: We assist with warranty claims, but final decisions are made by the manufacturer.
These simplified terms aim to clarify the return and warranty processes, making it easier for customers to understand their rights and our policies